Refund policy

Warranty

All products sold by Khor are covered by the European standard two-year warranty. If your order is incomplete or not fully working, we will provide full support by sending a replacement or missing unit, or troubleshooting with you remotely. If the issue cannot be resolved, you will receive instructions on how to return the item and get a full refund once received. For any issue please contact support@khor.store.

Damages & Shipping Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Any claim must be submitted within 7 days from delivery to support@khor.store or by replying to your order confirmation email. Shipping costs for warranty claims are covered by Khor.

Exceptions & Non-returnable Items

Custom items tailored for each customer cannot be returned. This includes custom cables made on specific customer request, products shipped with additional services such as lubricated stabilizers and switches, and soldered PCBs. Custom DIY keyboards sold as pre-soldered are not part of this category and are covered under the two-year warranty. If any of those items do not fully work as intended, they will be covered under warranty and a troubleshoot or replacement will be offered. We cannot accept returns on final-sale items or gift cards.

European Union 14-Day Cooling Off Period

If your order is being shipped within the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification. Your item must be in the same condition as received — unused and in its original packaging. You will also need your receipt or proof of purchase, such as the order invoice included in your parcel or a screenshot or PDF of your order summary. Custom cables tailored on customer request, lubricated stabilizers or switches, and soldered PCBs cannot be returned under this policy. Custom DIY keyboards sold as pre-soldered are not part of this category and can be returned within the EU 14-day period. Before returning any item, please contact support@khor.store first to receive precise instructions. Return shipping costs are the responsibility of the customer.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at support@khor.store.

Return Address

Khor — Marco Pontone Via Solfegna Cantoni 34 03043 Cassino FR Italy +39 349 246 7393 support@khor.store